Bulk Call Recording Export with Metadata – Simplified for Modern Enterprises

In today’s data-driven and compliance-centric environment, businesses need fast, reliable, and secure access to call recordings—whether for audit trails, training, analysis, or customer dispute resolution. Manually exporting and organizing these calls from various platforms is often time-consuming and error-prone.

Introducing the Call Export Solution – a unified, automated system that enables you to bulk download call recordings along with comprehensive metadata from any major call recording platform. Whether your recordings reside on-premise, in the cloud, or in object storage systems like Amazon S3 or Google Cloud Platform (GCP), our solution adapts to your infrastructure and scales with your needs.

What Does the Call Export Solution Offer?

Our solution is designed to serve as a universal data bridge between your voice platforms and your storage or analysis tools. With full support for multiple storage environments, powerful filtering, and metadata enrichment, we help enterprises regain control over their voice data without complexity.

Key Features

• Bulk Call Download Export thousands—or even millions—of recorded calls at once. Whether you're migrating systems, conducting audits, or preparing for legal review, our bulk export engine saves you valuable time and effort.
• Multi-Format Audio Support Export your recordings in industry-standard formats like MP3, WAV, or OGG, allowing seamless playback, archival, or integration into analytics and AI tools.
• Comprehensive Metadata Export
  Alongside each audio file, metadata such as:
  • Agent/Employee ID
  • Customer number
  • Call date & time
  • Duration
  • Queue or campaign
  • Call disposition
  • Call type (inbound/outbound)
  is included in structured formats like CSV, JSON, or XML to support indexing, search, and reporting.
• Platform-Agnostic Integration
  Compatible with:
  • Verint
  • NICE
  • Cisco
  • Genesys
  • Zoom
  • Avaya
  • Twilio
  • ...and many more.Our flexible connectors ensure smooth integration regardless of your existing tech stack.

Flexible Storage Options

We understand every organization has a unique storage strategy. That’s why our Call Export Solution supports all major storage environments, whether hosted in the cloud or on-premise.

• Cloud Storage Integration
• Amazon S3: Automatically push exported calls to your AWS S3 buckets. Supports versioning, tagging, and encryption.
• Google Cloud Platform (GCP): Export directly into GCP’s Cloud Storage with support for lifecycle policies and regional redundancy.
• Azure Blob Storage: Seamless integration for Microsoft-centric environments.
• Private/Hybrid Cloud: Integrate with your private cloud or hybrid architecture for data sovereignty.
• On-Premise Storage

Supports NAS/SAN, local file servers, MinIO, Ceph, and more.

Advanced Filtering Capabilities

Why export everything when you can get exactly what you need?

Use smart filters to extract calls by:

• Date or time range
• Agent or extension
• Call type (inbound/outbound)
• Queue, department, or campaign
• Duration threshold
• Disposition code or keyword tag

These filters allow precise exports for internal investigations, training, audits, or compliance checks.

Built-In Compliance & Security

Data governance is at the core of our platform. We ensure:

• Audit trails for all export activities
• Role-based access control (RBAC)
• Encryption in transit and at rest
• Support for GDPR, HIPAA, PCI-DSS, and SOC 2 standards

With logs and version history available for each export job, you’re always audit-ready.

Use Cases

• Compliance Audits: Quickly retrieve and present calls from specific agents or timeframes during an external audit.
• Legal Investigations: Export all call interactions related to a specific client or incident.
• Training & QA: Collect best or poor performance examples for employee coaching and training.
• System Migrations: Seamlessly move historic recordings to a new platform or storage solution.
• AI & Analytics: Provide structured call data to AI platforms for sentiment analysis, transcription, or behavior modeling.

With logs and version history available for each export job, you’re always audit-ready.

Why Choose Our Solution?

• Fast and Reliable: High-speed performance even with large datasets.
• Customizable Workflows: Tailor export rules, destinations, and formats to your operational needs.
• Plug-and-Play Deployment: Quick to implement without disrupting your existing setup.
• Enterprise Scalability: Whether you have 10,000 or 10 million recordings, our solution handles it smoothly.
• Expert Support: From installation to troubleshooting, our technical team is with you in every step of the way.

Who Is It For?

• Call Centers & BPOs
• Financial Institutions
• Healthcare Providers
• Telecom & ISP Providers
• Legal & Compliance Teams
• Government & Public Sector Organizations

Ready to Simplify Your Call Export Process?

Let’s eliminate manual work, enhance compliance, and give you full control over your call recordings. Whether you're storing data in S3, GCP, on-premise servers, or a hybrid cloud, our Call Export Solution is built to fit seamlessly into your environment.